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Track Your Delivery
For many of our locations you will be able to track your order on the day of delivery.
Before you make your purchase, it’s helpful to know the measurements of the area you plan to place the furniture. You should also measure any doorways and hallways through which the furniture will pass to get to its final destination.
For Nationwide deliveries, you will receive your tracking link to the email on file.
Picking up at the store
Home Zone Furniture requires that all products are properly inspected BEFORE you take it home to ensure there are no surprises. Our team is happy to open all packages and will assist in the inspection process. We will then reseal packages for safe transport. We encourage all customers to bring furniture pads or blankets to protect the items during transport as well as rope or tie downs. Home Zone will not be responsible for damage that occurs after leaving the store or during transit. It is the purchaser’s responsibility to make sure the correct items are picked up and in good condition.
Local Delivery
Customers are able to pick the next available delivery day that best fits their schedule. However, to route stops as efficiently as possible, Home Zone will provide the time frame. Customers will not be able to choose a time. You will be notified in advance of your scheduled time frame. Please make sure that a responsible adult (18 years or older) will be home at that time.
In preparation for your delivery, please remove existing furniture, pictures, mirrors, accessories, etc. to prevent damages. Also, ensure that the area where you would like your furniture placed is clear of any old furniture and any other items that may obstruct the passageway of the delivery team. Home Zone Furniture will deliver, assemble, and set-up your new furniture purchase and remove all packing materials from your home. Our delivery crews are not permitted to move your existing furniture or other household items. Delivery personnel will attempt to deliver the purchased items in a safe and controlled manner but will not attempt to place furniture if they feel it will result in damage to the product or your home. Delivery personnel are unable to remove doors, hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.
Nationwide Delivery
We’re excited to offer premium nationwide delivery across the lower 48 states (excluding clearance items). After placing your order, we’ll thoroughly inspect your items, send you photographs via email, and carefully repackage everything with extra protection to ensure safe shipping. Once your order is shipped through a third-party logistics provider (within seven days), you’ll receive an email with your tracking number. Final delivery is typically expected within 8-12 business days from the shipping date.
Once your items reach your local market, the final-mile delivery team will contact you to schedule your white-glove delivery. Please choose a flexible delivery date, as rescheduling incurs a $125 fee.
To prepare for your delivery, we ask that you remove any existing furniture, pictures, mirrors, and accessories to avoid potential damage. Additionally, ensure that the space where your new furniture will be placed is clear of old furniture and any other items that might obstruct the delivery team. The final-mile delivery team will deliver, assemble, and set up your new furniture and remove all packing materials. However, they cannot move your existing furniture or other household items.
The delivery crew will always attempt to place the purchased items safely, but they will not proceed if they believe it will result in damage to the furniture or your home. They are also unable to remove doors, hoist furniture, or carry it over more than three flights of stairs. For deliveries above the 4th floor, an elevator must be available.
If you encounter any issues with your product, we will work with you to arrange a repair or replacement at our discretion. Please note that returns are subject to a 35% restocking fee.
For assistance, please call 817-876-9002 or email bree@homezonefurniture.com.
Prepare for your Delivery!
- We have a four-hour delivery window and the day of your delivery we are unable to promise specific times. Let us know in ASAP if we need to reschedule for a different day.
- In the event a delivery is canceled within 72 hours of the scheduled delivery date there will be a $25 reschedule fee.
- Have you measured your home/doorways to fit your new furniture?
- Do we have the correct delivery address (including apartment complex name and apartment number if necessary) above and on your confirmation email?
- Verify we have your correct email address, home and cell phone numbers (and a work number or additional number would be nice).
- We cannot move your existing furniture (Please have the home ready to accept delivery).
- Please reply with any special circumstances/instructions our delivery crew should know (3rd floor, security gates, etc.).
- You will be asked to inspect all merchandise before the delivery crew departs.
- Are you aware that wood and leather are “Natural” items and have inherent effects? Knot Holes, stress marks, indentures, scars, etc. are natural and not defects. Some items have distressing done by the factory to give the furniture a more weathered and natural look and feel. If unclear, please ask an associate for further details.
- Know that we can’t deliver on the day you take possession of your house/apartment.