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Warranty Information

Home Zone Furniture warrants to you, the original buyer, that goods shall be free of defects in material and/or workmanship attributable to manufacture for a period of ONE YEAR from the date of buyer’s receipt of product. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the Home Zone warranty. Warranty is subject to normal use under normal conditions. THE REPAIR OR REPLACEMENT OF DEFECTIVE GOODS CONSTITUTES HOME ZONE’S ENTIRE OBLIGATION. ADDITIONALLY, IT IS UP TO HOME ZONE’S DISCRETION WHETHER AN ITEM IS REPAIRED OR REPLACED. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  Home Zone shall in no event be liable for incidental or consequential damages. If any model or sample is shown to buyer, such model or sample is used merely to illustrate the general type and quality of goods, and not to represent that goods supplied to buyer will necessarily conform in all respects to the sample or model. All claims for seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph.

Cushioning – 1 Year Limited Warranty

All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear and shall not be considered a loss of resiliency or a material defect. Within one year from the purchase date, Home Zone Furniture will replace, for the original purchaser only, a cushion core in a seat cushion that has material defects. It is the customer’s responsibility to bring the product in question to the nearest retail location for inspection and/or repair.

Recliner Mechanism – Limited Lifetime Warranty

Home Zone Furniture warrants to you, the original buyer, all mechanisms used in reclining furniture for the life of the product to be free from material manufacturing defects. Damage resulting from improper handling or usage will not be covered under warranty. It is the purchaser’s responsibility to bring the product in question to the nearest retail location for inspection and/or repair.

Frames and Structural Components – 1 Year Limited Warranty

Home Zone Furniture warrants to you, the original buyer, all frames and structural components to be free from material manufacturing defects for a period of 1 Year. Damage resulting from improper handling or usage will not be covered under warranty. It is the purchaser’s responsibility to bring the product in question to the nearest retail location for inspection and/or repair.

 

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Do you have a warranty claim?

If you are making a claim on a mattress please contact the store you made the purchase from.

Below you will find all information we need to initiate your claim process. Please understand that once we have initiated this process the time frame for completion could take up to (1) week. 

Also understand that failure to send any of the required information (including pictures) can delay the process beyond the normal time frame.

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