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Frequently Asked Questions

Orders & Returns

I just placed an order on your website. Now what?

You will receive an order confirmation email with the details of your order. If you have not received it, please check your spam or promotions folder and add [email protected] to your safe sender list. If your order was placed after 2 PM, your order will be processed the next business day (Monday-Friday). You will then receive an email with a pickup or delivery date. Please note: we also utilize a 3rd party fraud-detection service for your protection that can take up to 48 hours to approve an order.

My order was automatically canceled...how can I place an order?

Please double check that your credit card information was entered correctly, as well that the billing address on your account matches the billing address associated with your card. If your card was declined, please contact your bank or credit card provider directly. A lot of the time, your bank can have a predetermined spending limit placed on your card that can be lifted easily. If you continue to have issues with the credit card, we recommend making the purchase via PayPal.

I received a confirmation email, but have not received a delivery email.

If your order was placed after 2 PM, your order will be processed the next business day (Monday-Friday). You will then receive an email with a pickup or delivery date. If you purchased a pre-order item and choose delivery, all your items will be delivered when the pre-order item comes in stock. You will also receive an in-store pickup or delivery date email as soon as the item is in our distribution center. If you wish to separate your order (example: have all in-stock items delivered and pick up pre-order at one of our stores once it is available) please email [email protected] and we will assist you from there.

I really want a product that is labeled as out of stock. Help!

The stock levels that are visible online are from our distribution center. However, if the product is labeled as out of stock on the website, it could possibly still be found at one of our stores. Give your local Home Zone a call and they would happily double check for you, or contact us online.

Preorders

How do pre-orders work?

Estimated time for the item to be in stock is next to Availability on the product’s page and will show up in red under the product in the cart. You will receive an in-store pickup or delivery date email as soon as the item is in our distribution center.

I bought a pre-order item along with the rest of my order. When can I expect to receive it?

If you purchased a pre-order item and choose delivery, all your items will be delivered when the pre-order item comes in stock. You will also receive an in-store pickup or delivery date email as soon as the item is in our distribution center. If you wish to separate your order (example: have all in-stock items delivered and pick up pre-order at one of our stores once it is available) please email [email protected] and we will assist you from there.

Returns

I purchased furniture and decided within a few days that it didn’t fit or match. Can I return?

With the exception of accessories, rugs, and lamps (which can be returned in new condition within 7 days), all sales are final. In the rare event that a return is authorized, a minimum 20% restocking fee will be accessed as well as an additional delivery fee($99) if you are unable to return the item(s) yourself. Item(s) must be in new condition. Original delivery fees are non-refundable and do not cover pick up costs. Home Zone reserves the right to determine whether or not merchandise is eligible for return. We are also available to answer any of your questions both in-store and online through [email protected], live chat, or on our social media platforms.

Shipping & Delivery

I only see an option for in-store pickup.

Currently, we only provide local delivery around our Texas and Oklahoma locations. If you are outside our delivery radius, we, unfortunately, will not be able to deliver to your address.

I am out of state - can I order for delivery?

Home Zone is local to Texas and Oklahoma - we, unfortunately, do not deliver outside of immediate radius’ of our locations. Hopefully, there will be a Home Zone near you someday! In the meantime, we invite you to shop our store if you are ever in the vicinity.

Do you do same day delivery?

Here at Home Zone, we pride ourselves on getting you your furniture fast! Our delivery and in-store pickup are usually available within a week (Some DFW stores have a "Buy It Today - Pick It Up Tomorrow program!" Call your local store for details). Deliveries are first come/first serve, and during our major sales, they could take up to a week and a half or longer. Please feel free to contact your local Home Zone if you have any questions on your delivery time or availability.

Do you remove old furniture?

For health and safety reasons, we do not remove your old furniture.

Stores

How do I find my local Home Zone?

You can easily locate your local Home Zone here. We look forward to seeing you!

Specials, Coupons, and Price Matching

Are online prices the same as in-store prices?

Prices should be the same both online or in-store. From time to time, we will send out online-only coupons or promotions that can only be redeemed online and will be specified as such. However, we encourage you to check out our stores and try out the furniture. You never know what special deals you will find!

Are you still running 19 pieces of furniture for $1999?

Yes! The products change from time to time, but we are still offering this promotion. You can find more information about 19 for $1999 here.

Any special coupon codes?

For exclusive coupons and flash sales, please subscribe to our newsletter!

Financing

I applied and was approved for a Home Zone credit card online and have not received it yet. Do I need to reapply?

No need to reapply! We can easily look up your account in-store. Please bring in a copy of your approved email and we will be happy to help you out.

I don’t see an option to pay with financing online.

Currently, our financing options are only available in stores. To save you some time, you can apply on our financing page before you come in!

Do you offer layaway?

Yes, we do! Learn more about layaway here.

Warranty

Do you offer an extended warranty?

Yes, we do! However, it is currently only available in-store. Learn more about our extended warranty here.

Questions About a Trash Can?

There is a brand of trash cans frequently purchased online that we have gotten questions about from time to time. Unfortunately, we have never carried trash cans. Please contact your buyer directly about defective trash cans.

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