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Frequently Asked Questions

Delivery

I don't see delivery options for my address, only an option for in-store pickup. I want furniture shipped to my address in California/New York/Tokyo...

Currently, we are only able to provide local delivery around our Texas and Oklahoma locations. We do apologize. Hopefully there will be a Home Zone near you some day!

Do y’all do same day delivery or about how long is it after you purchase an item can you deliver it?

Usually delivery and in-store pickup takes about a week. Deliveries are first come first serve and during our major sales they could take up to two weeks. If your zip code is far from one of our stores, deliveries could run only twice a month. Feel free to call your closest store and ask when the deliveries to your zip code take place for a good idea of how long it might take.

Do you haul away old furniture?

For health and safety reasons we do not remove your old furniture.


Ordering

I just purchased from your website. Now what?

You will receive an order confirmation email with details of your order. If you do not receive please check your spam or promotions folder and add web@homezonefurniture.com to your safe sender list. If your order was placed after 2 PM, your order will be processed the next business day (Monday-Friday). You will then receive an email with a pickup or delivery date. We also utilize a 3rd party fraud-detection service that can take up to 48 hours (very rare) to approve an order.

My order was automatically canceled. How can I order from your site?

Please double check that your credit card information was entered correctly. Make sure the billing address on your account matches the billing address associated with your card. If your card was declined, contact your bank or credit card provider for further information. If you continue to have issues with the credit card, we suggest trying to make the purchase via PayPal!

I received a confirmation email but have not received a delivery email.

If your order was placed after 2 PM, your order will be processed the next business day (Monday-Friday). You will then receive an email with a pickup or delivery date. We also utilize a 3rd party fraud-detection service that can take up to 48 hours (very rare) to approve an order.

If you purchase a “pre-order” item and choose delivery, all your items will be delivered when the pre-order comes in stock. You will receive a an in-store pickup or delivery date email as soon as the item is in our distribution center.

If you wish to separate the order, have delivery of all in-stock items and pick up the pre-order at one of our stores when it is available, email web@homezonefurniture.com.

How do pre-orders work?

An estimated time for the item to be in stock next to Availability on the product page and will show up in red under the product in the cart.

You will receive a an in-store pickup or delivery date email as soon as the item is in our distribution center.

If you purchase a “pre-order” item and choose delivery, all your items will be delivered when the pre-order comes in stock. If you wish to separate the order, have delivery of all in-stock items and pick up the pre-order at one of our stores when it is available, email web@homezonefurniture.com.

If I purchased furniture and decided within a few days it didn't fit or didn't match, would I be able to return if in perfect condition?

Once you take possession of the furniture it is yours. We try to provide dimensions on our website for everything and encourage you to try out at one of our stores before you purchase. If you do not see information our our website please ask and we can get that for you.

Can I get online price at store, or are prices different in store?

The prices should be the same whether in store or online. However, we encourage you to check out our stores and try out the furniture. We have many reviews that testify to our low pressure salespeople. Many of our events out of the year we will have certain doorbusters that are only available in our retail locations.

Can you get an out of stock item in stock???

The stock levels you see online are from our distribution center. However if the product is out of stock on the website it could be carried at one of our stores. Give your closest store a call and they would be happy to check for you.
Another tip might be to send us a message through our form and ask about the chances of it coming back in.

Can I purchase a mattress without the foundation/box spring?

Yes. Currently, however, that option is only available in stores.


Specials

Are you still running the whole house of furniture deal for $1999?

Yes. The lineup might change but this promotion is still on. You can find more information on this page
This is customizable if you visit one of our stores.


Financing

I applied and was approved for a credit card online. I was informed to expect the card within one week, but it's now been three weeks and I still haven't received it. Do I need to reapply?

No need to reapply. In fact if you come into the store we can look up your account. It's faster if you bring in a copy of your approval email.

I don't see an option to pay with your financing online. What's up with that?

Currently our financing options are only available in stores with the exception of PayPal Credit. Our financing page is available to save your time and allow you to apply before you come in!

Do you have layaway?

Yes! Find out more Click Here.


Warranty

Do you have an extended warranty?

Yes. Currently it is only available in stores. Click here to find out more!


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